Danaos Quality Policy | Danaos Management Consultants

The policy of DANAOS consists of providing excellent services to fulfil clients’ needs guaranteeing the secrecy of any client date and/or information fully. The latter is achieved by a signed non-disclosure agreement with each individual employee of DANAOS (D15).

The implementation of this quality policy relies in the individual responsibility of each member of the organization, with the S&P/Business Development Director having the ultimate responsibility for overall long-term customer satisfaction and the assurance of the quality of the product(s) and with the Quality Manager being the first in line to apply this quality policy to the whole organization as well as having the ultimate responsibility for the maintenance, evolution and auditing of the quality policy and the QMS.

The implementation of such a quality policy requires the achievement of some targets like:

• • Client satisfaction with the provided services.
• • Evolution-training of the personnel.
• • Ensuring the allocation of the needed resources.

The QMS is designed according to the requirements of ELOT EN IS0 9001:2015.

The policies, procedures, work references, work forms and rules which make up the business framework of DANAOS are described in the applicable manuals like the Quality Manual, Quality Procedures Manual and the Quality Work References and Forms Manual.

So far a significant effort has been made by the management to make known the followed quality policy generally to all company levels, as well as the quality procedures and the quality work references and forms, under the scope of the active collaboration of the employees in the procedure of improving the QMS and the organization.

The final goal is the continuous improvement of the provided services by assessing the feedback from the daily business operation of the organization under controlled conditions, thus guaranteeing the improvement, consistency and the results of this business operation. The observance of the rules, procedures, work references and forms, generally the observance of everything referred in the various manuals of the QMS is mandatory for all users (i.e. all organization personnel) thus the quality assurance is achieved. Any kind of non-compliance must be explained analytically and be well-documented.

The management of the company is committed to implement the Quality Policy.